Frequently Asked Questions

Call us. We need to first confirm availability - then we can process your order.

1. Our customer satisfaction is our number priority. If there is a problem with the performance of the watch or it was delivered damaged – we will be happy to offer you a refund. However, the watch must not have been worn or altered in any way. You have to inform us about the return within 24 hours after it was received.
2. If for some reason we sent you an incorrect watch or the watch you've received in some ways is different from the one we advertize – we will issue you a full refund as long as you report it to us within 24 hours after you receive it.
3. Before returning the item you have to obtain a return authorization (ra) number from our customer service department by calling 1-310-601-7264 ext.
4. Any returned items without official ra number will not be accepted.
5. All shipping and insurance fees we incur for sending and receiving the item won't be refunded.

This depends on your mode of payment. The quickest way to get your watch is to simply wire it to us. It's called a bank to bank wire transfer if you aren't familiar with it. We normally receive our customer's wires the same day they are sent. (As long as you send it before your bank's cut off time). If we can confirm with our bank the receipt of your wire transfer – we can ship it to you for next day delivery. You can have your watch as soon as tomorrow! If you pay other ways, such as Credit Card or Checks, a delay is imposed due to security and fraud concerns.

Almost 100% of the time the new watches we sell come with box and papers. For used watches, it varies. It is always clearly marked for each item if it does or not.

Absolutely. We encourage trades. Just let us know what you have and what you are interested in acquiring. We normally take in trades at aprox. 80% of its current market value.

We prefer to ship via UPS overnight delivery. We use a third-party insurance company, Jewel Systems of San Diego that insures each shipment we make up to $50,000. Over $50,000 we ship via Brinks Armored Service.

Of course we have no difficulty shipping to all of our incredible international customers! All international shipments are also shipped via UPS and insured via Jewel Systems of San Diego for their full value. Customs forms are always filled out as instructed by client. For the most accurate schedule of duty rates, check with your country's local tax center.

Yes. Every watch we sell, New or Used, comes with our in-house warranty. This means that for most new watches, you will get a 1 year warranty and for used watches, you will get a 6-month warranty. Each item is specified on our website.

That's correct. We can not legally sell these watches on the internet and imply the manufacture's warranty is valid. That is why Essential Watches warranty department stands behind each watch we sell.

Most likely not. In fact, if an authorized dealer can ever match our price we suggest you buy from them. This way, you will get a competitive price AND the factory warranty